Terms and Conditions

Who we are

This website is owned and operated by Zeus Coffee Co. of 123 Bridge Street Benalla, Victoria Australia 3672.  When you buy something from our online store, you will be buying from our local business entity based in Australia.

In these terms, when we say “Zeus Coffee Co.” “Zeus Coffee” “Zeus” or “we”, “us” or “our” (etc) we mean the Zeus Coffee Co group.

Our website is intended for use in Australia. If you visit our website from one of those countries, then these terms are governed by the law of the country you are visiting from, and you agree that all disputes about these terms or your use of our website will be subject to the exclusive jurisdiction of the courts in that country. If you visit our website from another country, you agree that these terms are governed by Australian law, and any disputes about these terms or your use of our website will be subject to the exclusive jurisdiction of the courts of Victoria.

How we work and when these terms apply

These terms apply when you visit our website or buy something from our webstore and explain what you should do if you have any questions.

Privacy

At Zeus Coffee Co. we seek to be as transparent as possible about how we use the information you supply to us. You can read about what personal data we collect and what we do with it by reading our Privacy Policy.

Ordering

To help make it simple to enjoy your favourite coffee and apparel we offer you the opportunity to create an account for any online purchases. You need to make sure your account information is accurate and keep it up to date, so we bill and ship to the right place. We will try to keep your account details safe and we ask you to do the same. You know what we mean – don’t let others use your account, do not share your username and password and protect your device appropriately.

If you place an order, we reserve the right at any time to decline the order, we will let you know why and seek to find the best alternate solution for you if this very rare circumstance occurs. We will refund all monies received in relation to a cancelled order.

We do our best to give accurate pictures and descriptions of products on our website, but remember that everyone’s screen is different, so items might look a bit different in real life, and colours might vary slightly from how they look on screen.

Our webstore is hosted on WordPress using the Woocommerce shopping experience. They provide us with the online e-commerce platform that allows us to sell great products to you.

Payment and Security

We use Stripe to process both your payments and subscriptions payments. The Stripe system use data encryption and anti-fraud technology to keep your information secure, reducing the risk of online fraud. We pay a fee to the payment processor on each transaction, and rely on their expertise in secure payment processing, allowing us to stick to what we do best, delivering on the flavour in your coffee.

Your card information is not captured or stored at any time on our website. To find out more about the security that Stripe apply to your payment, please visit their websites.

Payment of your order is always in the local currency of the region you are ordering from except for Europe. Transactions from Europe will be charge in GBP, however an indicative EURO rate will be given at the time of the transaction.

Subscriptions

If you purchase a regular subscription of coffee from us, here’s what you can expect:

• To help us provide a great subscription service we use WooCommerce Subscriptions in conjunction with Stripe
• You choose which coffee you want, how much and how often. A delivery fee will apply to each delivery (see below).
• We’ll send you a notification before we ship each delivery, and then take payment.
• If you don’t want to keep getting your regular order, just cancel your subscription by logging into your account. So long as you opt out a few clear days before your next shipment and payment is due, we will action your cancellation straight away.
• We can cancel your subscription at any time, or change pricing. We will notify you and give you an option to cancel if we increase our prices. If we cancel your subscription, we won’t charge you again after cancellation.

Shipping

We operate on a next day dispatch basis, however we don’t dispatch orders on weekends, because we need some time off as well as the postie. If you order after 12pm on a Friday, you can expect the order to be packed on the following Monday.

We use Australia Post for our shipping and delivery service. You can visit their website at www.auspost.com.au for more accurate delivery times to your door. Once your parcel has been processed at Australia Post, all relevant tracking follow-up regarding delivery is your responsibility Australia Post direst, including all delayed or lost items.

You will receive an email with our tracking number once your order has been placed with Australia Post.

Australia Post Shipping Fees are set as per below;

Parcel Post: 0 – 500g	$8.95
Parcel Post: 501g – 1kg	$12.20
Parcel Post: 1kg – 3kg	$15.35
Parcel Post: 3kg – 5kg	$18.50
Parcel Post: 5kg – 6kg	$20.35
Parcel Post: 6kg – 7kg	$22.20
Parcel Post: 7kg – 8kg	$24.05
Parcel Post: 8kg – 9kg	$25.90
Parcel Post: 9kg – 10kg	$27.75
Parcel Post: 10kg +	$quote

Coronavirus Impacts: Please visit www.auspost.com.au regarding their current impacts on delivery timeframes due to the current coronavirus situation.

Refund Policy

Coffee: We want you to enjoy your coffee so if you have any concerns and things weren’t what you expected then please let us know. We don’t offer refunds for change of mind or because something isn’t to your taste, but if there is a quality issue we will make it right. We’ll always meet our legal obligations around refunds and returns.

Apparel: We are committed to customer satisfaction. If you are not happy with your Zeus Coffee Co online Apparel purchase simply return the item/s for an exchange or store credit within 14 days of purchase following the below process. Please ensure your return is within the returns period, all orders outside of this will be returned to sender.

All orders received are final and goods or service will be shipped as per the order form, so please make sure you double-check your address. If it’s too late though and you see a mistake, drop us a line and we will do our best to make the change for you. Alternatively, if you receive your order and something is amiss, contact our customer service team through the details on the bottom of your order email. We will handle errors on a case-by-case basis.

We do ask that you raise any issues promptly with us. If you don’t do this, we might not be able to offer an exchange or store credit, especially if the delay means we can’t verify the problem.

Intellectual Property

Our website and all of the material on it is protected by copyright and other intellectual property rights that belong to Zeus Coffee Co or our licensees. We ask you to respect these rights. Many of our friends and partners have agreed to be included within this website and to protect their rights and our own you must not copy, reverse engineer, adapt, modify, transmit, post or distribute, whether electronically or otherwise, any material from our website. While we are happy for you to browse our website and use its public-facing functions, we don’t grant you any other licence or permission.

If you want to use some of the information we have please send us a written request and we will be in touch regards whether the use of our or others’ IP is permissible.

Browsing and using our website

When you visit our website please respect our ownership and control. Don’t do anything unlawful or offensive, track users or site activity, or try to get around our security.

Sometimes we link to or embed material in our website from a third party, like videos or links. We don’t control or endorse that third party material and you use it at your own risk.

Have a technical issue with our website? Please contact our support team here.

Liability

We try to keep it running smoothly and accurately, but sometimes mistakes or other problems do happen. We’ll do our best to fix them, but (except for mandatory legal requirements that cannot be excluded) we don’t have any liability for errors, bugs or outages.

If you purchase something from our webstore, we will always honour our obligations to you under applicable consumer law, and any other legal rights that you have that cannot be legally excluded. However, any and all other liability that we have to you in connection with your purchase (or the product you purchased) will be capped at the amount you paid us for that purchase (including shipping). To the extent legally permissible, we will not be liable for any indirect, consequential or special losses, loss of profits, savings or revenue, lost data, lost use, replacement costs, or similar.

We are not responsible for a failure to perform an obligation set out in these terms, where the failure was caused by something beyond our reasonable control (like a natural disaster, a third party infrastructure or service provider failure, wars, strikes and so on).

We might change these terms from time to time, so do come back regularly to check for updates. If you have an account or an ongoing subscription with us, we’ll also send you an email to let you know of any changes to these terms that affect you. Please pick up the phone or email us if there is anything else you want to know.

And that’s it. Thanks for your cooperation and look forward to seeing you in store for more good times.

Cheers,

The Zeus Team
Last Updated: 01/08/2020